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Frequently asked
questions
Is GroupTogether free?
Do you need to download an app?
Can I have a group card with messages and photos but without collecting money?
How do I give a gift?
How secure are my funds with GroupTogether?
How do I extend my collection?
How do I close my collection?
When does my collection close?
When can I enter my bank details to have the money transferred?
How long does it take for the money to deposited into my account?
I've entered the wrong banking details, what do I do?
Do I have to Spend/Transfer the money all at once?
Why do I need to provide ID, is this a new requirement?
What's an ANY Card?
Print & Mail card - when will it come?
Does the Print & Mail Card include our gift? (e.g. the ANY Card or a retailer eGift card)
Can the recipient split the ANY Card?
If I have one collection, at the end can I split the funds among multiple eGift cards?
When do the eGift cards expire?
My collection is done, what do I give to the recipient?
I bought ANY & eGift cards but have a Group Card, what do I print out to give?
When do I get my ANY card?
When do I get my eGift cards
I have 1 collection, can I split the collection amount among different eGift cards and cash?
Can the gift recipient split the ANY Card between multiple retailers?
What eGift cards are available
Am I still able to contribute after the collection closes?
If someone has signed the card but forgot to make a contribution and still wish to do so is there a way they can do what without having to put their name twice on the card?
I'm having trouble uploading a photo to the card.
How does the organiser contribute to their own collection?
Something else? Chat with us