FAQs (Australia)

We've recently updated our pricing based on customer feedback.

• For collections setup after October 11th/12th, when you collect money to spend on a gift or eGift card from one of our 70+ retail partners, the Group Card is free. See what's available in the Gift Store.
• Just need a Group Card? It's $5.50 AUD. See what's included here.
• Prefer to withdraw the cash you collected? There's a flat 2% fee (available in Australia only).
• Contributors pay a minimal payment processing fee.
  • 1.5% + $0.10 for MasterCard/Visa?Amex
  • 2.3% + $0.30 for PayPal

For collections setup before October 11th/12th in Australia, the old fees still apply. Fees are calculated per contribution and vary by payment type as follows:

• 2.0% + $0.35 cents per transaction for domestic credit cards
• 2.3% + $0.35 cents per transaction for American Express cards
• 3.0% + $0.40 cents per transaction for PayPal
• 5.0% + $0.35 cents per transaction for international credit cards

If you spend your collection at our gift store, you can spend the total amount collected. However, If you withdraw the your collection to your personal bank account (third party transfers are not allowed), the sum of these fees will be automatically deducted from the total amount available to withdraw. 
 

Nope. You don’t need to and neither does your friend who’s chipping in or signing a card. Just create and share a link from your phone, desktop or tablet.

Sure! We’re about helping you do good things. If that’s a beautiful card with messages, then great. During the setup process, you'll be asked what we can help you with, please select a card only.

We take security very seriously. We have an SSL certificate that provides security for all online communications (https). We do not process payments - we leave that to our payment gateway, checkout.com (AU) and Stripe (USA). We do not handle your credit card details, even temporarily and each collection is secured by 2-factor authentication to prevent someone else from accessing your funds. Our website is built on Microsoft Azure platform and is hosted on secure Microsoft servers that have rigorous safety features embedded in their architecture.

An AnyCard is GroupTogether's way of making wonderful gift-giving even easier. Why sweat what the perfect gift might be when you can let the recipient choose the perfect gift for themselves? Genius!

The AnyCard is a credit with GroupTogether that can be swapped by the recipient for any retailer eGift card that they would like best (over 70+ to choose from). That way you leave the decision to them without having to ask. They have 3 years to swap it and then the retailer eGift card is good for 3 more years and they don’t have to spend it all in one go.

If you choose the AnyCard we will add back the fees so you can use the total amount collected, and once purchased, we will immediately send you a gift email that you can print & give or forward onto the recipient.

Anyone anywhere can create a group card with GroupTogether.

If you'd also like to collect funds for a group gift, that is only available to residents of Australia (collect in AUD) or the US (collect in USD). Please note that while we accept payments from most countries, the funds will be converted to Australian dollars if using the AU site or US dollars if using the US site. This means friends with International credit cards will see a currency conversion on their statement.

If you're collecting in Australia, once the collection closes the funds can only be spent on Australian gifts, eGift cards or withdrawn to the organiser's Australian bank account. If you're collecting in the US, once the collection closes the funds can only be spent on US gifts and eGift Cards.

Yes! Our group card is available worldwide. Collections are currently only available in Australia and the US.

Top 2 problems and solutions if you're having issues loading photos to the group card.

1. Firewall at work - won't let you upload a photo. Solution: try adding from your phone using your cellular network.

2. ​Internet connection is intermittent or weak. Photo takes too long to load and times out. Solution: wait and try when the connection is better.

Yes! Our group card is available worldwide. Collections are currently only available in Australia and the US.

The group card can be downloaded from your Track Page as a PDF file.

For best printing results at home, we recommend you print on A4 sized paper in booklet format using quality paper stock. Fold in half before giving.

If you take it to be professionally printed we recommend you print on A3 sized paper in booklet format using card stock.

No worries, every collection has its own unique URL that we create for you to share with friends, so no emails needed.

If you purchase an AnyCard, it's instant and we'll email a gift link that allows the recipient to experience a digital gifting experience. They'll open the card, read the messages and then virtually unwrap the gift. If they've been given an AnyCard, they can then go shopping in our gift store for their perfect gift. (They have up to 3 years to decide).

If you purchase a retailer eGift Card, this will be available either same day or next day. You'll receive a gift link that offers the same digital gifting experience except they'll be presented with the retailer eGift Cards and usage information

If you buy a gift, please make sure to read the delivery information to make sure you know when the gift will be delivered.

If you transfer funds (AU only), please allow 2 business days and you can download the Group Card to print or share.

If you're collecting money, please login in from the homepage and choose the collection you want. You’ll be taken to your Track page. Select the Edit/Close Now button, edit the date or choose Close now and save.

If you've created a Card only, please login in from the homepage and choose the card you want. You’ll be taken to your Track page. Select the Edit button in Settings, edit the date and save.

Your collection automatically closes at 11:59pm AEST on the day you choose. However, if you want to close it earlier or extend the close date you can.

Please login in from the homepage and click on the collection/card you want. You’ll be on your Track page. Select the Edit/Close Now button, edit the date or choose Close now and save.

Once the collection is closed, you can no longer contribute. However, if you are the organiser and you haven't spent the funds or transferred them, you can reopen the collection. Please login in from the homepage and click on the collection/card you want to reopen. You’ll be on your Track & Manage page. In the big blue circle, click the word Reopen, choose a date, save.

If you're a friend trying to contribute, you need to contact the organiser and ask if they are able to re-open the collection.

There are several ways to contribute to your own collection.
1. When you set up a collection, we automatically email you a Mission Accomplished email. The link to contribute is at the top.

1. If you add email addresses, when we email your message to your group, we automatically email one to you too. Check your inbox and click Join to chip in.

3. Please login in from the homepage and click on the collection you want to contribute to. You’ll be on your Track & Manage page. Find the large Navy circle at the top right and click Chip In to add money to your collection and sign the card.

Once your collection closes you can enter your bank details (AU only).

The banks current guidance is 2 business days. Currently, if you close your collection and enter your details before 5pm, the transfer process will begin that day. After 5pm, the transfer will start the next day. Please note that the banks do not process transfers on weekends and public holidays so please factor that into your decision of when you need the money. Transfers available in AU only.

Once you've entered your details, there is nothing we can do until the bank notifies that the funds have been returned. Once notified (and it can take a few business days), we will email you to let you know that you can login and update them. If you are sure that you entered incorrect details and you've not received our email, please send an email to [email protected] and we'll look into it for you.

Yes you do. Once the collection closes, you'll be able to spend the funds on gifts, gift cards or transfer them (AU only) or a little bit of both.

Yes they can! The recipient can split the AnyCard across multiple retailer eGift Cards and they don't need to spend it all at once. 

The AnyCard is valid for 3 years. Once the AnyCard has been redeemed for a retailer eGift Card, the recipient will have an additional 3 years to spend it at the retailer.

Gift cards from our retail partners are valid for 3 years. If you give an AnyCard, the recipient has 3 years to swap it for a retailer gift card and then they have an additional 3 years to spend at that retailer.

For an Overview, see our How To Video: https://www.youtube.com/watch?v=PyJhcconT0k

Please login in to the website, https://www.grouptogether.com and find your collection. If you don't see it, please check the PAST tab. You’ll be taken to your Track page. Find the SPEND button and click that. Now it’s like an e-commerce site and you use the menu at the top to choose what you'd like to do or scroll down the gift shop to see what's available. Select the item you want, fill in the details and ADD to your shopping bag.

Once you've spent all the money, choose CHECKOUT in your shopping bag. Review your items and proceed either to review your group card or to finish checkout.

If you buy an AnyCard, we immediately email it out, please check spam if you don't see it.

If you buy a gift card, we email it out as soon as it's been processed, please check spam if you don't see it. Most gift cards are emailed immediately, a few can take longer - please check the retailer information before you select the gift card.

If you transfer funds (AU only), please allow 2 business days for it to clear. Since it's a transfer, we don't send you a gift email, please use the Share or Download button to share the group card with the recipient.

If you buy an AnyCard, we immediately email it out, please check spam if you don't see it.

Alternatively, you can download it from your Track page.

Once you swap your AnyCard you will be provided the information you need to use them with the retailer(s) chosen. The following retailers will email you directly: David Jones, Parlour X, Baby Village, One Fine Baby, Catch and Dinner Ladies. Keep these emails as this information will not be available in your gift link. Please check your inbox for an email from those retailer(s), not GroupTogether, and allow a few hours for those emails to arrive.

All other eGift Card information will be added instantly to the end of your gift link. Just head to your gift link and open it with the code. The cards you ordered will be there. If you have multiple, they will be stacked on top of each other so just hover and click on it to reveal the card you are after.

If you're an organiser you can. Once your collection closes, you can split the money across as many gifts and gift cards as you'd like. You can even transfer some of the funds to your personal bank account (AU only, rules and regulations apply.

If you're a recipient you can split your AnyCard across as many gifts and gift cards as you'd like. Cash transfer is not available.

We’re updating our offer all the time. You can browse our retail partners.

How lovely that you have been given a group gift!

To swap your AnyCard for a retailer eGift Card, please type the URL into a web browser exactly as it appears (it is case sensitive) and follow the prompts.

- Each AnyCard can be swapped for multiple retailer eGift Cards and the total value of the AnyCard must be redeemed at the same time (you can't carry a balance).

- You can choose from our 70+ retailers but cannot withdraw it as cash. We do not offer eCredit Cards either.

- The retailer eGift Cards are valid for 3 years and you don't have to spend the funds all at once.

- The retailer eGift Card will be emailed to you. Most eGift Cards will arrive immediately. Please check your spam or promotions folder if you don't see it in your inbox. A few retailer eGift cards require a few hours up to 24 hours to activate, please check the retailer information before choosing.

- Once you complete the swap process, you will be unable to change to a different retailer.

- Enjoy!

A couple of trouble shooting tips for you.

To access the gift, please type the URL into the browser exactly as displayed because it is case sensitive and follow the prompts.

If you see a blank screen or can't continue through the process, you most likely are behind a school, government or business firewall. You'll need to try with your personal wifi or via your personal cellular network (mobile or hotspot).

If it's still not working, please contact [email protected] and we will help you access your gift.

No, currently GroupTogether AnyCards and retailer eGift Cards are denominated in Australian dollars and can only be used in Australia.